Customer Service
At Acumen Promotions, we want you to be completely satisfied with your workwear order. Please review our specific policy for embroidered and plain items below.
1. Custom Embroidered Workwear
Because embroidered garments are customized specifically to your business branding, we cannot accept returns or exchanges on embroidered items for change of mind or incorrect sizing.
- We highly recommend reviewing your digital logo proof and size charts carefully before confirming your order.
- If your embroidery is faulty, misspelled, or differs from the approved proof, please contact us immediately so we can arrange a replacement or refund.
2. Plain / Unbranded Items
If you ordered plain, unbranded garments, you can return them subject to the following conditions:
- How to Notify Us: You must inform us of your intent to return in writing. Please email sales@acumen-promotions.co.uk with your order number, the items you wish to return, and the reason.
- Return Window: Returns must arrive back at our facility within 21 days of delivery.
- Late Returns: If a plain item return is received after the 21-day window, a 20% restocking fee will be applied.
- Item Condition: Garments must be returned unworn, unwashed, and in their original packaging with tags attached.
3. Return Shipping
Unless the items are faulty or we made an error with your embroidery, customers are responsible for the cost of return postage. We highly recommend using a tracked shipping service.
